Privacy policy
Karlinah Immobilier S.A.R.L. attaches the highest importance to the protection of personal data of users of its karlinah.com website. This policy describes the data collected, the purposes of processing, retention periods, recipients, and the rights of users.
1. Data controller
The controller of personal data collected on this site is:
Karlinah Immobilier S.A.R.L., whose details are set out in the Legal Notice.
For any question relating to personal data protection, users may write to: privacy@karlinah.com or by post to the registered office.
2. Data collected
Karlinah Immobilier collects the following categories of data:
a. Data provided voluntarily through the contact form:
- Name and first name
- Email address
- Phone number (optional)
- Message content
b. Data collected automatically by the server:
- IP address
- Browser type and version
- Operating system
- Pages visited and timestamp
- Referring site
This technical data is collected in the web-server logs for security, abuse prevention, and technical diagnosis purposes.
c. Cookies:
The karlinah.com website uses a single technical cookie strictly necessary for the operation of the site, intended to remember the user's chosen language (French or English). No audience-measurement, advertising, or social-network cookies are placed. No third-party tracking service is integrated into the site.
3. Purposes of processing
Data is processed exclusively for the following purposes:
- To respond to requests submitted via the contact form;
- To ensure the technical security of the site and prevent abuse;
- To remember the user's language preference.
No processing is carried out for marketing prospection, profiling, or resale purposes.
4. Legal basis for processing
Processing is based on the following legal grounds:
- Consent of the user when voluntarily submitting the contact form;
- Legitimate interest of the controller in ensuring the technical security and availability of the site;
- Performance of pre-contractual measures where the contact request concerns a real-estate or commercial transaction.
5. Recipients of the data
Data collected is intended exclusively for authorised internal departments of Karlinah Immobilier. No data is sold, rented, transferred, or disclosed to third parties for commercial purposes.
Data may be disclosed to administrative or judicial authorities strictly within the scope of a legal obligation.
6. Transfers outside Morocco
Data is hosted on servers located in the United States (HostGator / Endurance International Group). As the hosting country is outside the Kingdom of Morocco, transfer is carried out in compliance with Law No. 09-08, with a provider offering an adequate level of protection.
7. Retention periods
| Data category | Retention period |
|---|---|
| Contact requests | 24 months after last exchange |
| Server logs | 12 months |
| Language-preference cookie | 12 months |
At the end of these periods, data is deleted or anonymised.
8. User rights
In accordance with Moroccan Law No. 09-08 and, where applicable, the General Data Protection Regulation (GDPR), every user has the following rights over their data:
- Right of access -- obtain confirmation of processing and a copy of the data;
- Right of rectification -- correct inaccurate or incomplete data;
- Right of erasure -- request deletion of the data;
- Right of objection -- object to processing on legitimate grounds;
- Right of restriction of processing;
- Right of portability -- receive data in a structured format;
- Right to withdraw consent at any time, without affecting the lawfulness of prior processing.
These rights may be exercised by email to privacy@karlinah.com or by post to the registered office. A response will be provided within a maximum of one month.
9. Complaints
Users have the right to lodge a complaint with the Commission Nationale de controle de la Protection des Donnees a caractere Personnel (CNDP):
- Website: www.cndp.ma
- Address: 4, avenue Annakhil, Hay Riad, Rabat
10. Data security
Karlinah Immobilier implements appropriate technical and organisational measures to protect data against loss, unauthorised access, alteration, or disclosure: TLS encryption of all communications, access control, access logging, and regular software updates.
11. Minors
The karlinah.com website is not directed at minors under 18 and does not knowingly collect their data. If a parent or guardian becomes aware that a minor has provided personal data, deletion may be requested at privacy@karlinah.com.
12. Group websites and mobile applications
Karlinah Immobilier also publishes and manages the anfacliff.com website, which has its own privacy policy. Karlinah Immobilier also publishes mobile applications which are separate from this website. Each mobile application has its own privacy policy, accessible from its listing on the App Store or Google Play. This policy covers only the karlinah.com website.
13. Modifications
This policy may be modified at any time to reflect regulatory or technical changes. The date of last update appears at the bottom of the document. In the event of substantial modification, clear notice will be displayed on the home page for a reasonable period.
14. Contact
For any question: privacy@karlinah.com.
Last updated: 7 May 2026.